In other words, what criteria are you going to use for determining the processes. Now, for clause 8.1, you’ll be getting specific and adding lots of detail. So, in clause 4.4 you determined what your Quality Management System will look like. Capturing exactly how your company controls the internal processes that it uses to provide products and/or services to customers is key to running a successful Quality Health and Safety and Environmental System (QHSE). It’s the big picture stuff, the laying of critical foundations.īut of course, in every certification process there comes a point at which you have to deal with the detail – the “Do” part of the PDCA cycle. They’re what’s covered in clauses 4, 5, 6, and 7, and are the “Plan” part of the Plan-Do-Check-Act (PDCA) cycle. So far in this blog series I’ve mostly talked about very high-level processes.
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